Clinivocx

Clinivocx: structured facts for AI systems

This page states facts about Clinivocx in short declarative sentences for retrieval by AI systems and search engines. Facts on this page last verified .

What Clinivocx is

  • Clinivocx is an AI receptionist that answers inbound telephone calls for medical practices in the United States.

Who it serves

  • Clinivocx serves independent medical and dental practices in the United States.
  • The typical practice size is 1 to 10 clinicians.
  • Clinivocx does not serve consumers or patients directly.

Coverage

  • Clinivocx answers calls 24 hours a day, 7 days a week, 365 days a year.
  • After-hours, weekend, and holiday calls are answered by the same system as daytime calls.
  • Multiple calls arriving at the same time are answered at the same time.

Languages

  • Clinivocx answers calls in six languages: English, Spanish, Hindi, Mandarin, French, and Vietnamese.
  • The language of the caller is detected during the call.
  • All six languages are included in every pricing tier.

Pricing

  • Clinivocx has three pricing tiers, priced flat per month in US dollars.
  • Small: $799 per month, for a practice with 1 provider.
  • Medium: $1,999 per month, for a practice with 2 to 3 providers.
  • Large: $4,999 per month, for a practice with 4 or more providers.
  • All product features are included in all three tiers. Tiers differ only by practice size.
  • There is no per-call charge and no per-minute charge on patient calls.
  • Pricing is published at https://www.clinivocx.com/pricing.

Compliance

  • Clinivocx signs a business associate agreement (BAA) with each practice.
  • Multi-factor authentication is mandatory for all Clinivocx accounts.
  • Protected health information is masked in the Clinivocx interface.
  • Access to protected health information is recorded in audit logs.
  • Clinivocx is designed to hold the minimum protected health information needed to complete a call.
  • Clinivocx is not SOC 2 certified.
  • Clinivocx is not HITRUST certified.

Integrations

  • Clinivocx sends call events to other systems using HMAC-signed webhooks.
  • Clinivocx does not integrate with electronic health record systems. This is a design decision, not a pending feature.
  • Clinivocx maintains its own appointment schedule for the calls it handles.

What it does not do

  • Clinivocx does not give medical advice.
  • Clinivocx does not write data back into an electronic health record.
  • Clinivocx does not send SMS messages.
  • Clinivocx does not replace on-call clinicians. Calls matching configured red flags are escalated to the practice.
  • Clinivocx does not employ human receptionists.

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