For veterinary practices
Veterinary answering service that books the visit
Every call answered, every sick pet scheduled, every emergency routed where it belongs.
Clinivocx is an AI veterinary answering service: it answers your clinic line 24/7, books sick-pet exams and vaccine visits, answers boarding and refill questions from your knowledge base, and escalates emergencies like toxin ingestion or trauma to your after-hours line. Flat pricing from $799 per month.
Gboyega OfiFounder, ClinivocxUpdated
My dog just ate most of a dark chocolate bar. She's about twenty pounds.
That's on the clinic's emergency list. I can't advise on treatment and I won't guess, so I'm connecting you to the after-hours emergency line right now.
Please hurry.
Connecting you now. I've logged the time, her weight, and what she ate so the on-call team has it before you speak.
The call taxonomy
The ten calls a vet front desk gets, handled
What pet owners actually call about, and what Clinivocx does with each.
| The call | What Clinivocx does |
|---|---|
| Sick pet: vomiting, limping, off food | Books the soonest exam slot and passes the owner's description to your team |
| Vaccine or wellness visit | Books directly into an open exam slot with the pet's name and species |
| Boarding availability and rules | Answers from your knowledge base: dates, vaccine requirements, drop-off windows |
| Prescription or food refill | Captures pet, product, and pharmacy; routes an action item to your techs |
| “My dog ate chocolate” at 11 PM | Escalates to your emergency vet line immediately; no dosing advice, ever |
| Euthanasia scheduling | Never booked by the AI. Warm transfer to a staff member who handles it |
| Grooming or nail trim request | Books it, or takes full details when the groomer's calendar is closed |
| New client registering a pet | Captures owner, species, breed, and reason; books the first exam |
| Post-surgery incision question | Escalates to on-call; the AI never gives clinical advice |
| Overdue for annual vaccines | Outbound recall campaigns call owners inside the windows you set |
Vet clinics get a call pattern nobody else does: a boarding question at 4 PM, a client asking whether a limp can wait, and a panicked owner at midnight. The first two are bookings. The third is an escalation. Clinivocx is configured to know which is which before it opens its mouth.
Compliance, stated plainly
Veterinary practices are not HIPAA-covered entities
You do not need a BAA. We hold your call data to the medical standard regardless.
HIPAA protects health information about people, held by covered entities and their business associates. A veterinary practice is neither, and animal records are not protected health information. Any vendor selling you a “HIPAA-compliant veterinary answering service” is selling you a certification your clinic does not need.
Clinivocx applies the same controls it built for medical practices to every veterinary account anyway: mandatory multi-factor authentication, audit logs on every access to call records, masking of sensitive details inside transcripts, and encrypted storage. Owner phone numbers, addresses, and payment conversations deserve that whether or not a statute compels it.
Exam rooms stay booked
Same-day sick visits and overdue vaccine recalls land in open slots, including calls arriving after close.
Emergencies reach a human
Toxin ingestion, trauma, breathing trouble, and seizures trigger your emergency protocol immediately, day or night.
Spanish-speaking owners served
The AI detects the caller's language in the first words and continues in it. Six languages included.
See the full approach on the medical answering service page, or check the tiers on pricing.
Veterinary answering questions
Hear it answer a veterinary clinic
Bring your real calls: after-hours emergencies, boarding rules, vaccine recalls.