For pediatric practices
Pediatric answering service parents can reach
Every call answered, every sick visit booked, every protocol call escalated to a person.
Clinivocx is an AI pediatric answering service: it answers your practice line 24/7, books sick visits and well-child checks, handles vaccine-schedule and school-form questions from your knowledge base, serves Spanish-speaking families, and escalates protocol calls like infant fever. Flat pricing from $799 per month.
Gboyega OfiFounder, ClinivocxUpdated
My son is seven weeks old and he feels hot. The thermometer says 100.6.
Thank you. A fever in a baby under three months is on Dr. Reyes's escalate-immediately list, so I'm connecting you to the on-call pediatrician now.
Should I give him something first?
I can't advise on medication and I won't guess. Please stay on the line, I'm transferring you now.
The call taxonomy
The ten calls a peds front desk gets, handled
What parents actually call about, and what Clinivocx does with each.
| The call | What Clinivocx does |
|---|---|
| Sick visit, needs to be seen today | Books the soonest slot and attaches the parent's description |
| Well-child check or annual physical | Books directly into an open well-visit slot |
| “When is the next vaccine due?” | Reads back your published schedule; anything clinical goes to a nurse |
| School, sports, or camp form | Captures the request, states your turnaround, routes it to staff |
| Fever in an infant under 3 months | Red flag: escalates immediately to your on-call protocol |
| “How much Tylenol can I give?” | Never answered. Dosing questions escalate to the nurse line |
| Worried parent, 1 AM, no red flag | Escalates or takes a detailed callback exactly per your rules |
| Newborn first visit after discharge | Books the visit and captures the discharge date |
| Spanish-speaking family calling | Detects the language in the first words and continues in it |
| Referral or records request | Captures the details and routes an action item to your staff |
Pediatrics has the hardest phone in primary care. Volume spikes with every virus season, the caller is frightened, and the patient cannot describe anything. Most of those calls are appointments. A few of them are not, and the difference has to be handled the same way every single time.
The line the AI does not cross
It books, it escalates, it never advises
No dosing. No symptom interpretation. No telling a parent it can wait.
A parent asking how much acetaminophen to give a toddler gets one answer from Clinivocx: that question goes to a nurse, and here is the transfer. The same holds for rashes, breathing, feeding refusal, head injuries, and every other question where being roughly right is not good enough.
Escalation runs off a named list you approve at setup: fever in an infant under three months, difficulty breathing, seizure, signs of dehydration, and any caller describing a child who is unresponsive. Those calls stop the booking flow and go straight to your on-call protocol, day or night.
Sick-visit slots fill same day
The 7 AM call before work becomes a booked slot, not a voicemail heard at nine.
After-hours calls follow protocol
Named red flags reach your on-call clinician immediately. Everything else arrives as a structured, readable callback record.
Spanish-speaking families served
The AI switches language in the first few words and stays there. Six languages included.
See the full approach on the medical answering service page, or check the tiers on pricing.
Pediatric answering questions
Hear it answer a pediatric practice
Bring your real calls: infant fever, dosing questions, Spanish-speaking parents.