Question 1

What is a dental answering service?

Accepted Answer

A dental answering service answers your practice's phone when your front desk can't: after hours, at lunch, or when every line is busy. A traditional service takes a message. Clinivocx's AI answers the call, books or reschedules the appointment, answers routine questions, and escalates dental emergencies to your on-call protocol.

Question 2

Can the AI tell a dental emergency from a routine call?

Accepted Answer

Yes, by rule rather than by judgment. Severe pain, uncontrolled bleeding, facial swelling, and trauma such as a knocked-out tooth are configured as red flags that trigger immediate escalation to your emergency instructions and on-call staff. The AI never gives clinical advice.

Question 3

Can it fill last-minute hygiene openings?

Accepted Answer

Yes. Outbound recall campaigns call patients who are overdue for their 6-month cleaning inside calling windows you set, with per-patient do-not-contact rules enforced automatically.

Question 4

Does it work with my dental practice management software?

Accepted Answer

Clinivocx keeps its own schedule and pushes call events to your systems through signed webhooks; it does not integrate directly with dental PMS platforms today. Appointments the AI books appear in your Clinivocx dashboard and in the morning handoff.

Question 5

What does it cost for a dental office?

Accepted Answer

The same public tiers as every practice: $799 per month for 1 provider, $1,999 for 2-3 providers, $4,999 for 4 or more. Every tier includes 24/7 answering, booking, recall campaigns, and a signed BAA.

The call	What Clinivocx does
New patient wants a cleaning	Books directly into an open hygiene slot
Reschedule or cancellation	Rebooks on the call; frees the chair for the waitlist
“Do you take my insurance?”	Answers from your knowledge base; flags unknowns for staff
Broken tooth or knocked-out tooth	Treated as urgent: escalates to your emergency protocol
Severe pain or swelling	Urgent escalation with warm transfer to on-call
Post-extraction bleeding question	Escalates; the AI never gives clinical advice
“How much is a crown?”	Shares your published fee ranges or takes a callback
Recall: overdue for 6-month cleaning	Outbound recall campaigns fill hygiene gaps
Appointment confirmation	Confirms, or reschedules if the time no longer works
Billing question	Captures details; routes an action item to your billing person

Dental answering service, without the message pad

The ten calls your front desk gets, handled

Hygiene chairs stay full

Emergencies reach a human

Spanish-speaking patients served

Dental answering questions

Hear it answer a dental practice