Solution
Medical Answering Service, Reinvented with AI
An answering service takes a message. Clinivocx completes the call.
A medical answering service answers your practice's calls when your front desk can't. Clinivocx is the AI version: it answers 24/7, books and reschedules appointments on the call, escalates urgent symptoms to your on-call staff, and delivers a transcript with action items. Flat pricing from $799 per month, BAA included.
Ade MercerFounder, ClinivocxUpdated
I'm a new patient and I need to get in this week. Do you take Aetna?
We do take Aetna. I have Thursday at 2:40 PM or Friday at 9:00 AM with Dr. Osei. Which works better?
Thursday, please.
Booked for Thursday at 2:40. I've flagged you as a new patient, so your intake forms will be ready at the desk.
The comparison
Why practices are leaving message-taking services
The service answered the phone. Your staff still had to make the call that mattered.
| Traditional answering service | Clinivocx | |
|---|---|---|
| Core function | Takes a message and passes it back to your desk | Completes the call: books, reschedules, answers, or escalates |
| Patient wait time | Hold time depends on how many operators are on shift | Answered on the first ring, every time |
| 24/7 coverage | Yes, if you pay for the staffed hours | Yes, included in every tier, with no shifts to fill |
| Appointment booking | Usually not; the callback lands back on your front desk | Books, reschedules, and cancels during the call |
| Integration approach | Phone, fax, and in some cases a message portal | HMAC-signed webhooks into your systems; no EHR project required |
| Consistency | Varies by operator, by shift, and by how busy the night is | The same script and the same escalation rules at 2 PM and at 2 AM |
| Scalability and concurrency | Capped by operators on shift; flu season becomes a queue | Every caller answered at once, no matter how many ring together |
| Cost pattern | Commonly billed per live-operator minute or per call | Flat monthly fee by practice size: $799, $1,999, or $4,999 |
| Emotional and complex calls | A human voice, which sometimes matters more than resolution | Escalates to your people rather than improvising |
| Best fit | Very low call volume, or lines that must reach a human first | Independent practices with 1-10 clinicians that want calls completed, not relayed |
A message is a task you have not done yet. The patient who called at 9 PM is still unbooked at 9 AM, and by then they may have called the practice down the road. Put a number on that.
On every call
What Clinivocx handles when the phone rings
The ten calls that fill a front desk queue, and what happens to each one.
| The call | What Clinivocx does |
|---|---|
| New patient wants an appointment | Checks availability, books the slot, captures insurance and callback details |
| Reschedule or cancellation | Moves the appointment on the call and frees the original slot |
| “Are you open today?” and other routine questions | Answers from the knowledge base you provide: hours, location, parking, forms |
| Insurance question | Answers from your accepted-plan list; flags anything unknown for staff |
| Refill request | Captures the request and routes an action item; never approves anything |
| Billing question | Takes the details and routes them to whoever handles billing |
| Urgent symptom | Recognizes named red flags and escalates to your on-call protocol immediately |
| Records or referral request | Captures who needs what and where it goes, then routes it to the right person |
| Prospective patient comparing practices | Answers availability and published fee questions, then offers the next open slot |
| Caller who needs a person | Warm transfer during office hours; a flagged callback outside them |
The lobby gets your staff back
The phone stops interrupting the patient standing at the desk mid-sentence.
The callback list shrinks
Calls that used to become messages now end as booked appointments.
Nights stop leaking patients
The 7 PM caller books instead of dialing the next practice on the list.
Nothing here requires your team to learn a new phone system. You forward the main line, or only the overflow and after-hours paths, and unforward it if you change your mind. The full definition of the category, including how the technology works, is on the AI medical receptionist pillar.
After hours, the busiest unstaffed shift
Nights, weekends, and holidays are when patients decide whether to wait or go elsewhere. Clinivocx answers those hours the same way it answers Tuesday at noon: booking routine requests and escalating urgent ones to your on-call phone.
Every call documented, not remembered
Each call produces a full transcript, a short summary, caller sentiment, and a list of action items. Your morning starts with a readable queue instead of a stack of handwritten slips and a voicemail box nobody has opened.
Six languages, no separate line
Clinivocx speaks English, Spanish, Hindi, Mandarin, French, Vietnamese. The caller's language is detected in the opening seconds and the conversation continues in it, with no menu prompt and no second phone number to publish.
That matters most at the edges of the day, when the bilingual staff member who usually helps has already gone home and the caller would otherwise hang up rather than struggle through in a second language.
Signed BAA before the first call
A vendor that answers patient calls is a business associate. Clinivocx signs a BAA and runs mandatory MFA, PHI masking, and audit logs of PHI access.
The scope is deliberately small. Clinivocx holds what a phone call needs and nothing more: no chart, no lab results, no prescriptions. That is why the security review is short and the go-live is measured in days.
Pricing
Published, flat, by practice size
Three tiers, every feature in each one, and no per-minute meter on your patients.
Every tier includes 24/7 answering, booking, urgent escalation, outbound reminder and recall campaigns, six languages, transcripts with action items, and a signed BAA. See full pricing or read the medical answering service cost guide for what the rest of the market charges.
Best for independent US practices with 1-10 clinicians that want 24/7 call answering and urgent escalation live in days, with a signed BAA and public pricing, and no EHR integration project.
Medical answering service questions
What practices ask before they forward their main line to anything.
Hear it answer your practice line
A 30-minute demo with the calls your front desk actually gets, urgent ones included.