For plastic surgery and med spas
Plastic surgery answering service that captures consults
High-value consult calls answered instantly. Post-op concerns escalated to your on-call surgeon.
Clinivocx is an AI plastic surgery and med spa answering service: it answers consult calls 24/7 and books them on the spot, answers procedure questions from your knowledge base without giving medical advice, routes financing questions to your coordinator, and escalates post-op concerns. Flat pricing from $799 per month.
Ade MercerFounder, ClinivocxUpdated
I had surgery Tuesday and one side is swelling a lot more than the other tonight.
That's on Dr. Sandoval's escalate list. I can't assess it and I won't guess, so I'm connecting you to the on-call line right now.
It's almost midnight. Is anyone there?
Yes, the on-call surgeon carries this line overnight. Connecting you, and sending your procedure date and what you described ahead.
The call taxonomy
The ten calls an aesthetic practice gets, handled
What consult and post-op callers actually ask, and what Clinivocx does with each.
| The call | What Clinivocx does |
|---|---|
| Consultation request from an ad | Answered on the first ring and booked before the lead cools |
| “How much is a rhinoplasty?” | Shares your published fee ranges, or books the consult instead |
| Recovery time and downtime question | Answers from your knowledge base. No medical advice, ever |
| Post-op swelling, bleeding, or fever | Escalates to the on-call surgeon immediately, day or night |
| Financing or payment plan question | Captures the details and routes them to your patient coordinator |
| Injectable or laser appointment | Books into the correct provider's open slot at the med spa |
| Reschedule or cancellation | Rebooks on the call and frees the slot for someone else |
| Pre-op instruction question | Reads your written instructions back verbatim, nothing added |
| Consult confirmation | Outbound reminder calls confirm, or reschedule on the same call |
| Photo or records request | Captures the request and routes an action item to your staff |
An aesthetic practice buys its phone calls. A consultation inquiry that arrives from a paid ad at 8 PM and reaches voicemail is a lead you already paid for and then handed to whoever answers next. Answering it is the cheapest marketing decision on the list.
Two very different calls
Consults get booked. Post-op gets a surgeon.
The same line handles a high-intent lead and a worried patient without confusing them.
Consult calls get the full treatment: procedure interest, how they found you, timing, your published fee range if you have one, and a booked appointment with a reminder call scheduled before it. Financing questions are captured in detail and handed to your patient coordinator rather than guessed at.
Post-operative calls take a different path entirely. Swelling, bleeding, fever, chest pain, shortness of breath, and calf pain are named red flags that stop everything and transfer to your on-call surgeon. The AI never reassures a post-op patient and never offers a clinical opinion.
Paid leads get answered
The consult inquiry arriving at 8 PM is booked at 8 PM, not returned two days later.
Consults get confirmed
Reminder calls go out before each consultation inside your calling windows, with rescheduling on the call.
Post-op reaches on-call
Named surgical red flags transfer immediately with the procedure date and the caller's description sent ahead.
See the full approach on the medical answering service page, or check the tiers on pricing.
Aesthetic practice answering questions
Hear it answer an aesthetic practice
Bring your real calls: consult inquiries, price questions, post-op escalations.