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Clinivocx vs healow Genie
Both are medical AI voice products. One is priced per undefined seat, the other flat per practice.
healow Genie is the AI medical call center from eClinicalWorks, priced from $249 per seat per month with no tiers published. Clinivocx is a standalone AI receptionist at a flat $799 to $4,999 per month, all features included, with a signed BAA and no EHR integration project.
Ade MercerFounder, ClinivocxUpdated
Competitor details verified August 2026 from genie.healow.com and genie.healow.com/pricing; verify current terms with the vendor.
The pricing math
A seat you cannot count, or a tier you can
Genie publishes a starting price. What it buys is not defined on the page.
| If a seat means this many | healow Genie at $249 per seat | Clinivocx flat tier |
|---|---|---|
| 1 seat | $249/mo | $799/mo (Small, 1 provider) |
| 3 seats | $747/mo | $1,999/mo (Medium, 2-3 providers) |
| 5 seats | $1,245/mo | $4,999/mo (Large, 4+ providers) |
| 8 seats | $1,992/mo | $4,999/mo (Large, 4+ providers) |
| 20 seats | $4,980/mo | $4,999/mo (Large, 4+ providers) |
The honest read: at high seat counts Genie may well be the cheaper product. The problem is that you cannot tell before a sales call, because the page does not say whether a seat is a provider, a staff login, a phone line, or a concurrent call.
We publish three numbers and every feature sits in all three of them. See our full pricing.
Capabilities
What each vendor publishes
Only publicly verifiable rows. Not published means unknown, not absent.
| Capability | Clinivocx | healow Genie |
|---|---|---|
| Published pricing | Yes: $799 / $1,999 / $4,999 per month | Partial: “Pricing Starting at $249 Per Seat Per Month”, with no tiers and no overage rates |
| Pricing model | Flat monthly by practice size, no meter | Per seat, per month; “seat” is not defined on their pricing page |
| Medical-native | Yes, built only for US medical practices | Yes, an AI medical call center from eClinicalWorks and healow |
| EHR integration | No, by design; HMAC-signed webhooks instead | Yes, deeply integrated with the eClinicalWorks and healow ecosystem |
| BAA | Yes, signed | Not published |
| SOC 2 | No (controls documented on /hipaa) | Not published |
| Languages | Six: English, Spanish, Hindi, Mandarin, French, Vietnamese | Not published |
| After-hours | Yes, 24/7/365 | Yes, Automated After-Hours is a named product |
| Human receptionists available | No, AI only | Not published |
| Setup approach | Configuration, not integration; live in days | Not published |
Two different bets
Inside the EHR, or independent of it
This is the decision. Everything else follows from it.
The Genie bet
Live inside eClinicalWorks and healow. Named products for after-hours, campaigns, and no-show prediction.
The Clinivocx bet
Minimal PHI, no EHR project, signed webhooks. Configuration replaces integration, live in days.
The tradeoff
No EHR write-back from Clinivocx. If write-back is required, Genie is the stronger fit.
Genie lists five products: AI Agent, Intelligent Assistant, Automated After-Hours, Conversational Smart Campaigns, and No-Show Prediction. It also publishes 14 specialty pages, 12 named customer stories, and about 100 blog posts. That is a mature ecosystem product and it should be treated as one.
Be honest
When healow Genie is the better choice
One situation, and it is a common one.
You run eClinicalWorks and you want native integration. Genie is built by the same company as your EHR. Your schedule, your charts, and your patient records already live there. Clinivocx keeps its own schedule and pushes events out by signed webhook, which is a deliberate design choice, not a roadmap gap.
If native write-back into eCW is a requirement rather than a preference, that requirement decides this comparison and no pricing argument should change it.
Our label
Where Clinivocx fits
Written by us, plainly, so you can decide without a sales call.
Best for independent US practices with 1-10 clinicians that want 24/7 call answering and urgent escalation live in days, with a signed BAA and public pricing, and no EHR integration project.
Our security posture, including what we do not have, is documented on HIPAA and security. To price your own call volume, use the ROI calculator.
Clinivocx vs healow Genie questions
Sourced answers, including the ones that favor them.
Hear it answer your phones
Bring the calls your practice actually gets. Pricing is exactly what is on this page.